Frequently Asked Questions
Everything you need to know about shopping with Scott’s Jewellers.
How do I determine my correct ring size?
We offer a comprehensive size guide on each product page. For the most accurate fit, we recommend visiting a local jeweler or ordering our reusable ring sizer tool from the accessories section.
What materials are used in your jewelry pieces?
Scott’s Jewellers uses high-quality materials including 14k and 18k solid gold, sterling silver, and ethically sourced gemstones. Each product description specifies the exact metal and stone quality used.
How long does shipping take for custom orders?
Standard items ship within 2-3 business days. Custom or personalized pieces typically require 10-15 business days for production before they are dispatched via our secure, insured courier.
What is your return and exchange policy?
We offer a 30-day return policy for most items in their original, unworn condition. Please note that custom-made and engraved pieces are final sale and cannot be returned.
How should I care for and clean my jewelry?
To maintain brilliance, avoid contact with harsh chemicals, perfumes, and lotions. Clean your jewelry gently with a soft cloth and warm soapy water, or use a specialized jewelry cleaning solution.
Do you provide a warranty on your products?
Yes, all Scott’s Jewellers pieces come with a 12-month manufacturer's warranty that covers any defects in materials or workmanship. This does not cover normal wear and tear or accidental damage.